Support
Email us directly: osman.seven97@icloud.com
Frequently Asked Questions
- Can I use the app without an account?
- Yes. Çeyizim starts without sign-up — explore the ready list, mark items, use the dashboard. Sign in only when you want to back up or share with family.
- What sign-in methods do you support?
- Sign in with Apple.
- What does Premium unlock?
- Family sharing (invite link, role assignment, activity feed), unlimited photos, advanced budget. Core list, status tracking, and dashboard stay free.
- How much is Premium?
- USD 2.99 / month, USD 19.99 / year (about USD 1.67/month annual). Auto-renews; you can cancel anytime in your Apple ID settings.
- How do I cancel my subscription?
- iPhone Settings → tap your name → Subscriptions → Çeyizim Premium → Cancel. Premium features stay available until the current period ends.
- How do I invite a family member?
- On the Family tab, tap "Invite". You'll get a shareable link. Whoever taps it joins your list with the role you chose. Premium feature.
- Will I lose my data?
- Without an account, data may remain local to your iPhone; if the app is deleted or you switch devices, it may not be recoverable from the cloud. Once you sign in with Apple, your list is backed up in Firestore and can be restored on a new device.
- Where are my photos stored?
- Compressed to under 1 MB and uploaded to Firebase Storage (Google cloud). Only you and your family members can access them. Details: Privacy Policy.
- Are there ads?
- No. No ad SDK is included; we will never add one. Your trousseau list is personal data.
- How do I delete my account?
- Profile → Settings → Delete Account. After confirmation, all your cloud data is removed within 30 days. If you only want to sign out, choose "Sign Out" — your data is preserved.
- Can I export my data?
- We plan to add PDF/Excel export. For now, email us and we can help manually.
- My photos won't upload / upload slowly.
- First, check your internet connection. Try switching to Wi-Fi. If the issue persists, email us with your device model and iOS version.
- Are other languages supported beyond Turkish and English?
- Not yet. We may add German, Arabic, etc. depending on demand.
- Can I change my wedding date?
- Yes. Profile → Wedding Date can be updated anytime.
- How do I send feedback?
- We love feedback. Write to osman.seven97@icloud.com; we read every message.
Still stuck?
When you email us, please include your device model (e.g. iPhone 15), iOS version, and app version (visible under Profile → About). It helps us solve issues much faster.